Product Support Development Representative
Company Profile75 years and countless innovations later, JCB has grown to become one of the largest heavy equipment manufacturers in the world providing a wide range of products across the construction, agricultural, compaction, industrial and waste & recycling industries and our people, JCB people, are at the heart of our business.
We answer to our customers, not a group of shareholdersThat freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipmentWe focus on what our customer needs on the jobsite - a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products - and our name.
Position PurposeThis position will primarily be responsible for developing new Agricultural dealers by providing technical product support and systems trainingThe successful candidate will be pivotal in ensuring timely execution of onboarding new dealerships to the JCB Agriculture team, resolution of dealer system related issues, driving product support development initiatives and enhancing the overall dealer experienceMajor Tasks, Responsibilities & Key AccountabilitiesHelp dealer understand and develop support for JCB products that meets or exceed JCB AG Dealer established metrics.
Evaluate new dealer locations and recommend facility improvements if needed, tooling requirements, and initial parts stocking.
Offer on-site or remote technical support to customers and dealerships regarding JCB agricultural equipment, troubleshooting product issues, and providing effective solutions that minimize downtime.
Develop and deliver comprehensive technical training sessions to dealerships and internal stakeholders, enabling them to diagnose and resolve customer issues promptly.
Assist dealers with warranty policy training, implementation, and administration.
Ensure dealer personnel are trained and functional with JCB product support systems and tools.
Act as a liaison between dealerships and internal teams to relay product support requirements and communicate customer and dealer feedback for continuous product reliability.
Contribute to the creation and maintenance of product support training documentation, including technical SOPs, training videos, service bulletins and troubleshooting guides.
Participate in field testing activities to assess product reliability and performance in real-world conditions, documenting results, and providing timely feedback to development teams.
Assist in product demonstrations, trade shows, and customer events to showcase JCB agricultural equipment and promote appositive brand image.
Nature & ScopeReports to Distribution Growth Manager Minimum Qualifications Bachelor's Degree preferred.
2
years technical service experience with agricultural equipment2
years of technical service/training experience within a related industry is preferred.
Ability to lift 50 lbs.
Strong mechanical aptitude and understanding of agricultural equipment components, systems, and related diagnostics.
Knowledge, Skills, Abilities & CompetenciesAbility to give direction wellEffective presentation and communication skillsProficiency with Microsoft Word, Excel, PowerPoint, and SAPEffective verbal and written communication skillsCapability to travel by car or air for extended periods of timeWillingness to travel up to 80% nationally and internationallyPhysical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand and walk.
The employee must frequently lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local lawsJCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilitiesEEO EMPLOYER/VET/DISABLED Recommended Skills Agriculture Communication Construction Customer Demand Planning Heavy Equipment Innovation Estimated Salary: $20 to $28 per hour based on qualifications.
We answer to our customers, not a group of shareholdersThat freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipmentWe focus on what our customer needs on the jobsite - a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products - and our name.
Position PurposeThis position will primarily be responsible for developing new Agricultural dealers by providing technical product support and systems trainingThe successful candidate will be pivotal in ensuring timely execution of onboarding new dealerships to the JCB Agriculture team, resolution of dealer system related issues, driving product support development initiatives and enhancing the overall dealer experienceMajor Tasks, Responsibilities & Key AccountabilitiesHelp dealer understand and develop support for JCB products that meets or exceed JCB AG Dealer established metrics.
Evaluate new dealer locations and recommend facility improvements if needed, tooling requirements, and initial parts stocking.
Offer on-site or remote technical support to customers and dealerships regarding JCB agricultural equipment, troubleshooting product issues, and providing effective solutions that minimize downtime.
Develop and deliver comprehensive technical training sessions to dealerships and internal stakeholders, enabling them to diagnose and resolve customer issues promptly.
Assist dealers with warranty policy training, implementation, and administration.
Ensure dealer personnel are trained and functional with JCB product support systems and tools.
Act as a liaison between dealerships and internal teams to relay product support requirements and communicate customer and dealer feedback for continuous product reliability.
Contribute to the creation and maintenance of product support training documentation, including technical SOPs, training videos, service bulletins and troubleshooting guides.
Participate in field testing activities to assess product reliability and performance in real-world conditions, documenting results, and providing timely feedback to development teams.
Assist in product demonstrations, trade shows, and customer events to showcase JCB agricultural equipment and promote appositive brand image.
Nature & ScopeReports to Distribution Growth Manager Minimum Qualifications Bachelor's Degree preferred.
2
years technical service experience with agricultural equipment2
years of technical service/training experience within a related industry is preferred.
Ability to lift 50 lbs.
Strong mechanical aptitude and understanding of agricultural equipment components, systems, and related diagnostics.
Knowledge, Skills, Abilities & CompetenciesAbility to give direction wellEffective presentation and communication skillsProficiency with Microsoft Word, Excel, PowerPoint, and SAPEffective verbal and written communication skillsCapability to travel by car or air for extended periods of timeWillingness to travel up to 80% nationally and internationallyPhysical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand and walk.
The employee must frequently lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local lawsJCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilitiesEEO EMPLOYER/VET/DISABLED Recommended Skills Agriculture Communication Construction Customer Demand Planning Heavy Equipment Innovation Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
